Frequently Asked Questions

  • All sales are final. Because each item is one-of-a-kind vintage, I do not accept standard returns, refunds, or order cancellations.

    SHOP CREDIT EXCHANGES

    If your jeans don't fit quite the way you'd hoped, you may be eligible to return them for shop credit under the following conditions:

    1. You must contact me within 3 days of confirmed delivery to request a return for shop credit. All returns must be approved before being shipped back.

    2. Once approved, the item must be shipped back within 7 days of the original delivery date.

    3. The item must be returned unworn (except to try on), unwashed, and in the same condition in which it was received.

    Buyers are responsible for all return shipping costs, and original shipping fees are non-refundable.

    Once the returned item has been received and inspected, shop credit will be issued for the original purchase price of the item, excluding shipping costs.

    This policy does not affect any rights you may have under applicable consumer protection laws.

  • Of course! I’m always happy to help out with any questions or concerns that you might have.

  • Because vintage items have histories, minor signs of age such as light fraying, subtle distressing, or natural fading should be expected as normal vintage character. Any significant structural flaws (like holes, broken zippers, or heavy staining) will always be photographed and documented in the listing.

    You can wear your new find as soon as you get it! All denim is thoroughly laundered and sanitized. To preserve the lifespan of your purchase, I recommend washing jeans inside out in cold water and hanging them to dry.

  • All orders are packaged and shipped via USPS Priority Mail with tracking within 1–3 business days of purchase. I am currently shipping within the United States only.

    Once your order has been shipped, you'll receive tracking information. Please note that delivery times are estimates, and transit times and delays are outside of my control once a package has been accepted by USPS.

    Orders totaling over $250 require a signature upon delivery.

  • You can reach out to me via the contact form on the site or directly at slowthingvintage@gmail.com. I will respond the same or next business day.